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Last update 8th April 2021
As a customer or visitor to our website, we wish to inform you, we respect your rights and allow you to control what happens to your personal data, in accordance with the RGPD law 2016 / 679 of April 27th 2016 relating to the privacy protection of individuals with regard to the processing of personal data (hereinafter, called the "GDPR").
The concept of personal data (hereinafter called “Personal Data” or “Data”) designates any information relating to an identified or identifiable natural person. A person is "identifiable" when he can be identified, directly or not, particularly by reference to one or more elements which are specific to this person.
The data controller is VIGASUN SRL, whose registered office is located at Sperwerstraat 4 – 9000 Genth Belgium, registered under the company number TVA (BE) 0763.500.064 and who can be contacted by email email@example.com or by phone at +32 (0)9.396.70.20 (during the indicated opening hours) or by one of their websites.
By “processing of Personal Data”, we mean any processing of data which can identify you as a natural person, namely:
By "processing" we mean the collection, recording, organization, conservation, updating, modification, consultation, use, archiving, erasure, or definitive destruction of this data.
We collect the Data that you transmit to us within the context of our activities, following the use of or the request to our Services, the placing of an order, the subscription to a newsletter, the sending of a form of contact, creating a user account or simply voluntarily. This can be done by phone, by written request or electronic mail (for example, when you send us a letter, an e-mail), by
We can collect Personal Data of people who are not (yet) customers by different ways, for example contests, promotions / actions, on our website or social networks, in order to offer them the most relevant offers of our Services. In this context, we guarantee your right to information and we impose it contractually - insofar as it is applicable - with your possible authorization required by the law to third parties who would collect your data (for us) in this context .
We process personal data for different types of purposes. Each time, we only process the data that is essential to achieve the intended processing purpose. Therefore, we use Personal Data when necessary:
If the processing of your Personal Data is not essential for one of these three purposes, we always ask for your authorization to process this data.
More specifically, we collect personal data for following purposes:
We do everything that is possible to protect your personal data and your privacy against destruction, loss, unintentional modification, damage, accidental or unauthorized access or any other unauthorized processing of Personal Data.
Our employees have been trained for a correct manage confidential data. We also apply various technical measures to protect your personal data against illicit access and use, loss or theft, namely: password protection, hard drive encryption software, firewall, antivirus , detection of intrusions and anomalies and access controls for our employees. In case of a data leak with harmful consequences for your Personal Data, you are personally warned as a customer in the statutory circumstances.
Data management and storage software is continually updated.
The number of VIGASUN SRL employees having access to your personal information is limited and our employees are preciously selected. They only have access to your Personal Data to the extent that they need this information to properly perform their tasks.
Your Personal Data is stored in computer servers located at our head office and by our website hoster COMBELL at Ghent, Belgium.
Personal Data is collected with your agreement and as a result of the execution of the contractual relationship between us, or, where applicable, based on the agreement given by any person who has completed one or more forms from the website.
When processing is not necessary for this contractual performance, then it is based on the legitimate interests of VIGASUN SRL as a professional, in particular that of information and monitoring of your files, management and prevention of fraud, ensuring efficiency in performing our contracts, providing our Services and complying with our legal obligations, identifying the means enabling us to improve services to our customers, protecting our commercial, financial and economic interests.
We do not sell any Personal Data to third parties. We also do not transfer them to third parties, except (if):
In case Personal Data is processed outside the European Union, we ensure by contractual or other measures that these data benefit from an appropriate level of protection, comparable to the protection from which they would benefit in the European Union in accordance with European regulations.
When data processing needs to be carried out on our behalf, VIGASUN SRL only uses subcontractors who offer sufficient guarantees concerning the implementation of appropriate technical and organizational measures so that the processing meets the requirements of this Policy and guarantees the protection of your rights.
You have the possibility to determine the parameters of confidentiality of your Personal Data, by contacting us or via your personal user account available on our Site.
If technically you have the ability to determine the purposes for which we can collect and process your Data, in order to avoid any misunderstanding, we would like to clarify that this limitation must nevertheless be assessed in accordance with our legal obligations as well as the need to perform the Services of VIGASUN SRL.
If you do not / no longer wish to receive any form of commercial communication, you have the right to object at any time, without reason, in the whole or part of the use of your Personal Data by VIGASUN SRL for direct marketing purposes. To do this, simply contact us:
Please note: the fact that you no longer wish to receive communications of this type from us obviously does not prejudice our right to contact you by electronic means in the context of the performance of the Services or if we are required by law to do so.
We cannot keep your Personal Data beyond the time that is needed to achieve the purpose of the initial collecting. The retention period may therefore differ depending on the intended purpose:
However, these archived data have limited access.
At the end of the applicable retention periods, the Personal Data is deleted or made anonymous.
Your right of access
You have the right to ask us at any time whether or not we are processing your Personal Data and, if we are, to consult this Data and to receive additional information concerning:
You also have the right to obtain a free copy of the processed data, in an understandable form.
Your right to update personal information
You have the right to correct immediately incomplete, erroneous, inadequate or old Personal Data, either online by your user account by making the necessary modifications yourself, or by contacting us directly by e-mail at firstname.lastname@example.org
To keep your data up to date, we ask you in any case to communicate us any modification, such as a move, the modification of your e-mail address or a change of your identity card.
Your right to erase your personal data (the right « to be forgotten”)
You have the right, in the following cases, to have your Personal Data erased / deleted:
Please note that we cannot always delete all Personal Data requested, for example when their processing is essential for the establishment, exercise or defence of legal claims or because we are legally obliged to do so. We will provide you more information about this in our response to your request.
Your right to limit processing
You have the right to obtain the limitation of the processing of your Personal Data if one of the following elements is applicable:
Your right about personal data portability
You have the right to "recover" your Personal Data, for example to be able to change easily of providers. This is only possible for Personal Data that you have provided yourself to VIGASUN SRL, based on an authorization or service entrusted to VIGASUN SRL. In all other cases, you cannot therefore benefit from this right (for example, when the processing of your data occurs of a legal obligation).
Your right to object the processing of your personal data
You have the right, in case of your particular situation, to object to the processing of your Personal Data when the processing is carried out of the framework of the legitimate interest of VIGASUN SRL or of general interest. VIGASUN SRL will suspend the processing of your Personal Data, unless VIGASUN SRL can demonstrate that there are legitimate and compelling reasons for the processing which prevail over yours or if the processing of Personal Data is linked to the observation, exercise or defending legal rights (for example, filing an action in court).
Your right to withdraw your consent
Vous pouvez retirer à tout moment votre consentement au traitement de vos Données personnelles. Le retrait de votre consentement n'entache pas la validité des opérations de traitement antérieures au retrait.
You can withdraw your consent to the processing of your Personal Data at any time. The withdrawal of your consent does not affect the processing operations prior to the withdrawal.
How can I exercise my rights concerning privacy ?
You can send us an e-mail at email@example.com. In order to exercise your right of access and to avoid any illicit publication of your Personal Data, we must verify your identity. In case of doubt or imprecision, we will first ask you for additional information (preferably a copy of the front of your identity card).
Are there any fees ?
You can exercise your rights of confidentiality free of charge, unless your request is manifestly unfounded or exaggerated, in particular because of its repetitive nature. In this case, we have the right and the choice - in accordance with the legislation on the protection of privacy - (i) to charge you a reasonable indemnity (taking into account the administrative costs linked to the provision of the information or the requested communication and the costs associated with taking the requested measures), or (ii) refusing to comply with your request.
In what format will I receive an answer?
If you introduced a request by mail, you’ll receive the answer and information by the same way, except if you asked it specifically in a different format. In any case we’ll send you a concise, transparent, understandable and easily access answer.
When will I receive an answer?
We react to your request as soon as possible, and in any case, within one month of receiving your demand. Depending on the complexity of the requests and their number, this period may be extended to two months if necessary. If the deadline is extended we will notify you within the month of receiving your request.
What can I do if VIGASUN SRL doesn’t answer my request ?
We will always inform you, in our response, about the possibility of lodging a complaint with the supervisory authority and appealing to the judge.
In such cases, we will spontaneously notify you of any modification to this Policy and / or (new) processing activities.
For any complaints relating to processing of your personal data, you can contact the Data Protection Authorithy / Autorité de protection des données, rue de la Presse 35, 1000 Brussels / +32 (0)2 274 48 00 / firstname.lastname@example.org / www.autoriteprotectiondonnees.be.